FAQ'S


Do you customize the kitchen as per the dimensions of my house?
What is Welfurn?

A Welfurn endeavors to address the Home Interior solutions market by selling design services and products such as Kitchen Cabinets, Wardrobes, Beds, Entertainment Units and other cabinetry based units. We are in the continuous process of creating an eco-system of designers, design studios, manufacturers and installers. We have also developed technology to bring them all on to a centralized platform so as to serve our customers efficiently. Our website hosts many designs to help you ideate and discover our product range. It also acts like a first touch point between our customers and us.

Do you offer free designs?

AYes we do. You could click on ‘Book Consultation’ button on our site and share your contact details with us. One of our designers will contact you to get your floor plans and other requirements. The designs and estimates will be shared with you in 48-72 hours depending on the size of your projects.

How many times you will allow changing the designs?

AUntil an order is placed by you we would be happy to offer as much iteration as you like. However once an order is finalized with all its specifications the designs cannot be modified.

Is the stuff waterproof?

AA lot of our offerings are made of wood based engineered material like plywood and mdf etc. They offer different degrees of resistance to water. We use is Boiling Water Resistant IS710 grade plywood which offers highest amount of water resistance. The other two materials offer much lesser resistance to water. However we take extra care to not keep any of the surfaces exposed. While the surfaces are covered with laminate, pvc foil, paint, acrylic and glass finishes, the edges are usually covered with pvc edge band.

What does ‘Modular’ mean?
What does ‘Modular’ mean?

A To create designs in the most effective way possible we have created an exhaustive library of standard modules for kitchens, wardrobes and all other cabinetry. These modules are thoughtfully designed considering their utility. Our designers use a catalogue of these modules to design your home. Modularity simplifies the process of designing, manufacturing and installation. In simple words Modular refers to a construction which is made of modules of different sizes and specifications..

How do you do the pricing?

A To give you a ballpark idea about pricing we have many pre-designed products displayed on our website. Some of them may match your requirement approximately. But to approach pricing systematically, we begin by creating a tentative design based on your floor plan and your requirements shared by you with our designer. Based on that, our designer creates a few options on our design platform called Wishboard. Wishboard is an AutoCAD plug-in developed by us which houses our complete product catalogue including prices and related logics. Hence there is no separate method of pricing. It is always calculated by Wishboard based on the designs. If the designs are altered by you price also alters accordingly. However the final design is achieved only after actual site is measured. We take the site measurement once you place an order with us. Price could vary @10-15% when the actual site is measured as the measurements may differ from the floor plan shared by you.

Why are you more expensive than others?

A We may or may not be more expensive than others. But the key is to compare an apple with an apple. To get the comparison right it is always a better idea to get uniform designs and detailed product description from the agencies whose offerings are being compared. We really doubt that we will be more expensive if such a fair comparison is done.

What is your running feet/sqft price?

A We don’t have such a pricing system. The products we offer are made of many different products having many variables and choices. So the pricing depends on these variables such as sizes, colours, finishes, brands quantities. For example price of a small three drawer cabinet module depends on:

  1. Whether it’s made of MDF, BWR Ply .
  2. Whether the shutters are made of MDF, BWR Ply.
  3. What kind of finish do the shutters have (We have many options available and a lot of them affect pricing considerable)
  4. Types of the three drawers
  5. Types of handles
  6. Its dimensions
  7. Since there are so many variables affecting the price of just one module and our products are made of several such modules, it is not possible to offer any such rule of thumb.
  8. What you offer is not fitting into my budget. Can you do something about it?

    Of course we can. There are many ways we can try and fit our offerings into your budget. We can revise the design and use larger modules which furnish more area for a lesser price. We could use more shelves and lesser drawers. You could also consider switching to more economical core material and finishes. We have many colors and finishes in them as well. We could reduce usage of glasses and lift up units.

What you offer is not fitting into my budget. Can you do something about it?
Which software do you use for designing?

A We use Wishboard. It is a plug in layer of AutoCAD which we have developed in house. Since it is AutoCAD plugin our designers don’t need any additional training to use it.

What kind of customization is possible?

A To ease the designing process our designers work on in house technology called Wishboard. Wishboard allows endless customization to suit to all your wishes and tastes. However there are a few logical and ergonomic restrictions.

What after sales service do you offer?

A We offer three services free of charge in the first year or your purchase. Second year onwards such a service call will attract charges INR 500.00 per room + (Actual prices of damaged products)

What is Welfurn Assurance?

A

WelFurn assures the delivery in 21 days and promises to compensate @INR 1000 per day your delivery is delayed by. The first day of WelFurn assurance starts when all these conditions are met with.

  1. Your advance payment is realized.
  2. Your design is finalized and accepted by you.
  3. Your site is ready for final measurement and to accept the delivery according to you.
  4. However in a few specific products this period extends up to 45 days. Our designer will guide you better in this regard.

How many alterations in design do you allow free of charge?
What are your payment terms?

A

  1. In advance of 10% is payable at the time of order booking. Order can be booked on the design and estimate submitted by our designer based on the floor plan and requirements shared by you.
  2. After the order booking we will conduct a measurement session at your site in the next 48 hours. After the measurement session we will review and revise the design and estimate, if needed, in the next 48 hours. A total advance payment of 50% will be payable now to log your order into production. The payable amount is calculated by deducting the earlier advance (10%) paid by you from the 50% value of your revised estimate.
  3. When the material is produced we will share the relevant pictures of ready products with you. At this time you will be requested to pay the balance 50% to enable us to ship the material.

Why do you take advance payment?

A We don’t deliver products from ready stock. Everything we make is manufactured especially for you against an order even though it is from our standard catalog. That’s why we charge 50% advance for confirming the order.

Do you charge for delivery?

ADelivery within the city limits is free. However if the delivery is required on a different location it will be charged as per actual. In such cases delays and damages in transit will not be Welfurn’s responsibility. To add to that, in case of high rise apartments, if the service elevator is absent or not allowed, unloading and handling charges will be payable at actual.

Do you charge for consultation?

A No we don’t. It’s a free introductory offer.